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SERVICE LEVEL AGREEMENT
This Hosting Service Level Agreement is a contract between the person or organization using the Services of Spaceforlinux.com, and applies to Customer's use of the services provided by Spaceforlinux.com. Customer must read, agree with and accept all of the terms and conditions contained in this Agreement.
1. Services.
For purposes of this Agreement, Customer requested services will be provided by the Company, and is supplied by the Company for which Customer agreed to pay.
2. Technical Support.
The Company's servers are monitored 24 hours per day, 7 days per week, 365 days per year and company provides customer with technical support server related issues free of cost or charged according to the plans offered by company. The Company does not provide support for web applications, third party software, scripts, or components from third parties or developed by Customer. Support engineers will available for communication by email/helpdesk as posted in the support section of the Company's website.
3. Billing and account related inquiries.
All inquiries regarding the Company's billing for its services should be sent to the address specified in the members section of the Company's website.
4. Escalation.
If Customer is dissatisfied with the Company's Service or if support engineers are unable to resolve a technical support issue within a minimum timeline please contact Company's Hosting Manager at the address specified in the members section of the Company's website. The Hosting Manager will review Customer's concerns, investigate, and respond to Customer within 12 hours. As issues may be complex or require extensive investigation, the foregoing response time does not imply that a resolution is guaranteed within said 12 hours.
5. Online tools and Control panel
Company will be providing online tools for the ease of customer and to perform all available account and server management tasks. If Customer experiences difficulty using these tools, the Company's technical support personnel will help Customer learn how to use these tools.
6. Scheduled Maintenance
To guarantee maximum performance of the servers, the Company may have to perform maintenance on the servers on a regular basis. The maintenance will be performed during off-peak hours and will not be counted in server uptime calculations. Company provides Customer with advance notice of maintenance.
7. Data Retention
THE COMPANY SHALL NOT RETAIN ANY OF CUSTOMER'S DATA AFTER ACCOUNT TERMINATION. ALL DATA IS DELETED FROM THE SERVERS AT THE TIME THE ACCOUNT IS TERMINATED AND FROM BACK-UPS DURING SCHEDULED BACK-UP ROTATION. THE COMPANY SHALL NOT RESTORE, "BURN" TO CD, OR SEND OUT ANY DATA PERTAINING TO TERMINATED ACCOUNTS.
8. Privacy Statement.
The Company values the privacy of its customers. Please refer to The Company's Privacy Policy for further information.
This Hosting Service Level Agreement is a contract between the person or organization using the Services of Spaceforlinux.com, and applies to Customer's use of the services provided by Spaceforlinux.com. Customer must read, agree with and accept all of the terms and conditions contained in this Agreement.
1. Services.
For purposes of this Agreement, Customer requested services will be provided by the Company, and is supplied by the Company for which Customer agreed to pay.
2. Technical Support.
The Company's servers are monitored 24 hours per day, 7 days per week, 365 days per year and company provides customer with technical support server related issues free of cost or charged according to the plans offered by company. The Company does not provide support for web applications, third party software, scripts, or components from third parties or developed by Customer. Support engineers will available for communication by email/helpdesk as posted in the support section of the Company's website.
3. Billing and account related inquiries.
All inquiries regarding the Company's billing for its services should be sent to the address specified in the members section of the Company's website.
4. Escalation.
If Customer is dissatisfied with the Company's Service or if support engineers are unable to resolve a technical support issue within a minimum timeline please contact Company's Hosting Manager at the address specified in the members section of the Company's website. The Hosting Manager will review Customer's concerns, investigate, and respond to Customer within 12 hours. As issues may be complex or require extensive investigation, the foregoing response time does not imply that a resolution is guaranteed within said 12 hours.
5. Online tools and Control panel
Company will be providing online tools for the ease of customer and to perform all available account and server management tasks. If Customer experiences difficulty using these tools, the Company's technical support personnel will help Customer learn how to use these tools.
6. Scheduled Maintenance
To guarantee maximum performance of the servers, the Company may have to perform maintenance on the servers on a regular basis. The maintenance will be performed during off-peak hours and will not be counted in server uptime calculations. Company provides Customer with advance notice of maintenance.
7. Data Retention
THE COMPANY SHALL NOT RETAIN ANY OF CUSTOMER'S DATA AFTER ACCOUNT TERMINATION. ALL DATA IS DELETED FROM THE SERVERS AT THE TIME THE ACCOUNT IS TERMINATED AND FROM BACK-UPS DURING SCHEDULED BACK-UP ROTATION. THE COMPANY SHALL NOT RESTORE, "BURN" TO CD, OR SEND OUT ANY DATA PERTAINING TO TERMINATED ACCOUNTS.
8. Privacy Statement.
The Company values the privacy of its customers. Please refer to The Company's Privacy Policy for further information.
News
- Space For Linux now : Joining with Cyberls.com
Aug 1 2011
SpaceForLinux was acquired by a reputed hosting company 'Cyberls.com' and there was a revelation happening. The all professional team of CYBERLS furnished SpaceForLinux to be a very competitive brand in the Indian Market. Cyberls.com is best known for its superb customer support and economical hosting plans and these packages was added to Space For Linux and it made a state of art product. Now the product is having a huge customer base with more than 10,000 domains and providing support to around the same number of customers. Cyberls.com and the experienced professional team it has made modifications in Space For Linux starting from the basic which made the brand a big competitor for all the remaining brands in the Indian market.
